FAQ
General
Do I have to register to buy?
You do not need to register before placing an order. You may register as soon as you have finished shopping, our registration process is fast, free, and will save you time for future purchases. Click here to register.
Can I change my account info?
Yes, as soon as you sign in to your account with your email address and password, you can update/edit your account information.
How can I apply a discount code?
At checkout, you can enter a valid discount code. Discount codes don't apply to items that are on sale.
Is using my Credit Card safe?
Our website is safe and secure with the highest security standards. Our payment gateway is also compliant with identity protection standards. Credit card payments are captured on a super secure page. We don't have access to your credit card details.
Which payment methods do you use?
We accept credit card payments, cash-on-delivery for domestic orders in Saudi Arabia, PayPal and Western Union transfers.
Do you offer discounts?
Our newsletter subscribers are the first to know about new discounts and special offers.
How can I get in touch with you?
You can call +96######### or email us at info@kingsaudstore.com, and we'll get back to you the soonest.
Orders & Shipping
Do I get a confirmation when I make an order?
Yes, when you make an order, you will be redirected to an order confirmation page that shows your order number, you'll also get an email confirming your order.
What's your average delivery time?
We deliver within 4 to 6 days. However, some items may take up to 12 days to deliver. However, estimated delivery time will show on the product page description.
Can I change my mind after placing an order?
We process orders for delivery as soon as they are placed. However; you can email info@kingsaudstore.com with your order number to see if your order has been dispatched.
Can I cancel my order after placing it?
All orders cannot be cancelled once they're placed and delivered.
How can I track my order?
When your order is placed and dispatched, a tracking number is added to your order, and you will also be updated in an email.
What if received a faulty or defective item?
Sorry to hear that. Please email us within three days of receiving your item, please include a clear snapshot of the defect, we will then evaluate and in most cases send you a new item.
I received an incorrect item, what shall I do?
We apologise. Please get in touch, and we will sort it out Asap.
I've entered the wrong shipping address, what shall I do?
Please send an email request to info@kingsaudstore.com with your order number and your correct shipping details. Depending on the status of your order, we will attend to your request swiftly.
Exchanges & Refunds
Do you issue refunds?
We issue refunds for Credit Card and Paypal payments, refunds don't include shipping costs, please contact us within 14 days of receiving your order, and we will send you detailed instructions on how to process a refund.
For Cash on Delivery payments, we issue a full refund as a gift card. We also offer free returns. Email us no later than 14 days from the date of receiving your order to ensure you get a refund.
What's the status of my refund?
Refunds can take up to 30 days from the date we receive back your purchased item. We'll let you know once we receive your item to our warehouse.
Can I exchange an item I've purchased?
We're sorry, we don't offer exchanges.
